Healthcare
Meridian Health
Streamlined patient intake and front-desk coverage across three clinics.
-55%
Wait time
+30%
Intake throughput
3
Clinics live
The challenge
Front desks were understaffed at peak hours, causing long queues for patient intake and appointment changes.
The solution
AI Reception Robots handle check-in and navigation while a Patient AI Assistant manages scheduling and document intake around the clock.
“Wait times dropped dramatically and our staff can finally focus on patient care instead of paperwork.”